Wireless Internet Service

One day customer services of the telecommunication operators received a call from a customer to complaint their data service. A customer said that they have lied to all their customers. Telecommunication operators promised to give us the best speed to their Wireless Internet Access through CDMA platform. But what customers get is not what they have been promising. Customer complaint since the Wireless Internet Access’ speed is very slow. Meanwhile another customer called to complaint with different cases. They have been trying so many times to connect data service of telecommunication operator but always failed. And finally they said that Wireless Internet Access offered by telecommunication operators is suck. It has more disadvantages rather than advantages.

I think whichever telecommunication operators that offer Wireless Internet Access CDMA, GPRS, 3G or EVDO will face the same cases; their will got a lot of complaint their customers. Some of customer’s complaint about the quality of speed, some about network availability and some about tariff that charged to them. Everyday we can see in the news paper regarding to this complaint. They releases a complaint to news paper due to after several complaint they have done to telecommunication operators, there is no improvement. They still face the same problem. Many customers disappointed to Wireless Internet Access offered by several telecommunication

Actually many factors are influence the quality of data service offered by telecommunication operators, CDMA, GPRS, 3G or EVDO. Data service more complicate than voice or SMS services. Many network elements are involved to have data service to their customers. Generally to have voice or SMS service, the network element that involved to these services are;

1. Customers’ handset/mobile phone
2. Base Transceiver Station (BTS)
3. Transmission link
4. Core Network (Mobile Switching Centre (MSC), Home Local Register HLR)
Meanwhile in data services, many others networks are needed in order to this service and as the result new additional network elements will influence the quality of service

In order to have data service (Wireless Internet Access), telecommunication operator must add several networks elements to existing network;
1. Modem to dial up or mobile phone with internet features
2. Internet link to Internet Service Provider (ISP)
3. Connection from telecommunication operators’ office to ISP
4. International connection from ISP to world wide

The problem of Wireless Internet Service could be from any side mentioned above and we need to analyze each complaint deeply to identify from which element the problem coming is and getting the best solution. It is totally different with SMS or voice service once the problems come. The problem could be from customers’ side but since customers did not know a lot about it, they do nothing in their side to resolve the problem. But mostly, the problem of Wireless Internet Service is coming from telecommunication operators’ end. And in some case, it is coming from their ISP partners.