WHAT IS SPEEDY ?

What is Speedy?
SPEEDY is the product of the Internet access service end-to-end from PT. TELKOM, TELKOM with the base technology Asymetric Digital Subscriber Line (ADSL), which can distribute data and voice simultaneously through a single phone line with the normal speed which are pledged with the service package, which was launched from the modem to Bras (Broadband Remote Access Server).

What is DSL?
ADSL (Asymetric Digital Subscriber Line) technology is a modem that works on the frequency between 34 kHz to 1104 kHz. This is the main cause of the difference in speed transfer of data between the ADSL modem with a conventional modem (which works on the frequency of below 4 kHz). ADSL advantage is the ability to provide high-speed Internet access and voice / fax simultaneously (in the customer using the line Splitter to separate the phone and channel modem).

Are all the phone can be used for Speedy?
Not all the phone network can be used to service Speedy. Contact Customer Care Telkom 147 for more information

What is the understanding and upstream?

1. Downstream is the speed of data flow when customers do with a maximum download speed of up to the ADSL connection Speednya (384 Kbps).
2. Upstream speed the flow of data is when customers do with the maximum upload speed of up to 64 Kbps

What if I forget my password?
Take the contract or subscription charges with evidence last SPEEDY pay to the nearest Plasa telcom. As evidence subscribe to request a new password

What administrative requirements that must be met?

1. Provide a copy of ID / SIM / Passport Speedy customers.
2. Signing of the Contract Subscription Speedy research the materei Rp.6.000, --
3. No charges have arrears of payment and Speedy Phone Faximile or in the installation of the same address, both on behalf of itself and on behalf of the Personal / Company / Agency / Institution, or any name as pengontrak / or tenants and users and the place or live at the address where Speedy registered facilities.

Untuk informasi lebih lanjut hubungi Customer Care Telkom 147 For more information contact Customer Care Telkom 147

What should I prepare?

1. The device computer, a modem provided by the customer
2. Minimum standard technical specifications of the computer (the minimum fun):
a. Pentium II Processor Pentium II Processor
b. Ram 64 MB 64 MB of RAM
3. Hard drives with a capacity of 2 GB if technically required replacement modem to get a new type of service, the responsibility penyediaannya become fully customer.

What are provided by Telkom?
By choosing Speedy as a solution you need access to the Internet then you will get service from Telkom as follows:

1. Spliter installation in customer premises (the customer side of the house)
2. Warranty Speed Internet Access to Broadband RAS
3. Line in accordance with the type of service
4. Internet access through ISP TELKOMNET

How do I choose the ADSL modem?
Tips to get a good ADSL modem is as follows:

1. Whether the modem is used for some PC or only one PC. Jika untuk satu PC cukup modem dengan 1 port USB dan atau 1 port ethernet, If enough for a PC modem with 1 USB port and ethernet port or 1, but when will be used for some of the PC modem can be used with some ethernet port (functioning as a hub). Most types of modems sold in the market when this is a modem router that can save the connection configuration SPEEDY (username and password) in memory modem, so that when the modem is turned on and connected to a phone line, the modem will automatically connect SPEEDY (automatic login) , Even if the computer is connected to the modem is not turned on.
2. Use a modem compatible with the operating system from your PC such as Windows or Linux. From experience in the field, there are several types of USB modems that are not compatible with Windows 98 or Windows 2000.
3. If you have sufficient funds better to use the modem settings that have the ability through the web as can be operated with various types of operating systems and browsers and easy to operate.

Why can not I connect to Speedy?

1. SPEEDY to connect, the ADSL modem connection implement 2, the connection from the ADSL modem to the Digital Multiplekser in STO and the nearest connection to the Bras with the username and password each customer.
2. To see the status of the ADSL connection and connect to the already Up Bras, can be seen in the ADSL connection status monitoring and Internet Connection Status Monitoring in the modem (via the web interface of each type of modem).
3. As a first step, some time switch off the modem and then on again
4. SPEEDY If the connection is still not succeed, interruption of this report to the customer care SPEEDY 147, and the status of connection to that seen in speedu modem unutk accelerate the resolution of interference that occurs.

I have been connected to the Speedy but I can not browising?

1. Sebagai langkah awal, matikan modem dan hidupkan kembali untuk melakukan koneksi baru. As a first step, turn off the modem and turn back to make new connections.
2. If not successful, the detection LAN card with off (disable) and the switch back by clicking the Enable (Control Panel - Network Connection - LAN Connection).
3. Internet browser application should be updated with the latest version.
4. Make sure your PC is not infected with the virus.

I deleted the settings, and how to reset the settings?

1. Make the ADSL modem configuration through a web-based applications provided by the manufacturer. If less clear vendor / store where you buy a modem.
2. See if there are changes to the user & password Speedynya. Jika tidak, lakukan langkah ke-3. If not, do step-3.
3. If your PC is infected the virus, get rid virusnya first.
4. Make connections with Speedy to enter a user & password.
5. Rebooting your PC, make sure that the LAN card has been detected appear with the Network Connection icon in the lower right corner.


Why is my slow Internet?
Speedy connection stability influenced by several things, such as the total traffic on the network, the quality of the phone network, the number of applications / browser active on the computer, health and the PC (free of the virus). When one of these things happen so can cause your slow Internet connection


Usage & Billing
What is the usage, download and upload?
Usage is the number of bytes that is used during the activity Internet access.
Download the activity is access to the Internet to move data / files / applications that are transferred by the machine after Internet users make requests to the data / files / applications on a web page.
Upload is the activity of Internet users when a request to the data / files / applications in a web page.

How to calculate the usage Speedy?

1. When customers sign / light modem (for modem router), billing system will record the user id used, the start time session and the IP Address provided.
2. When customers log out / turn off the modem (for modem router), billing system will record the user id is used, time and number of stops session usage (upload and download).
3. Billing system will send data session this customer (customers after logout) to the data base in telkomspeedy.com to be seen by customers. Proses pengiriman data dilakukan setiap 10 menit. The process of data transfer is done every 10 minutes.
4. After one month, all data usage per customer for diakumulasikan processing charged.

Security

1. Do not let other people know your password
2. Make sure you have the User and Password for the DSL modem setup with the new User and Password, consisting of at least 6 characters
3. Make sure you change the password Speedy with a new password consisting of at least 6 characters and do a combination of further changes periodically.
4. Make sure you have a non-me-port switch-80 DSL modem to the 'WAN' or downloading'Disable 'facilities' Remote Admin' devices at DSL customers
5. Make sure you have an on-going facilities' Firewall 'in the device or DSL modem in Terminal Computer
6. Make sure the mode 'Bridging DSL' you only use when you have a knowledge of computer and networking with the category of 'Advance'

SPEEDY Time Based
Deskripsi Description
Speedy Service Package is where the cost is calculated based on the time of connection to the Internet, not based on the number of packages or data downloaded or uploaded. Methods such as these will subscribe for customers who often have to download the large amount. By choosing the appropriate download time (adjusted with the traffic Speedy other users), then the customer will get the download package with a big price is relatively cheaper.

How to Subscribe
Contact the nearest Plasa Telkom.

Mutation Service
Speedy existing customers (volume based) are allowed to change the package layananannya. Changes in this package will be valid in the month of n + 1. Customers are allowed to change the package of services at any time by observing the provisions above.

Equipment needed
Tools / modem / router that is required with the Service Pack Speedy other. Please note, in the timed base this method, your charges will be calculated based on the durable connections, therefore, turn off the modem / router when you do not use.

taked from PT.TELKOM